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The Ringu Tulku ArchiveTHE RECORDED TEACHINGS OF RINGU TULKU RINPOCHE
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Join here Get access to the full archive, all courses and help support this endeavour.

Help

Below are a series of frequently asked questions. Please read through these before contacting us.

General FAQs

Before becoming a member

Can I “try before I buy”?

Yes. All memberships include a free 7 day trial.

Simply go to the Membership page and choose the membership you would like.

As membership is an annual subscription you will need to add in your payment details when signing up. But you won’t be charged until the end of the trial period. You can cancel your subscription at any time during the 7 days at no charge.

Do I need to sign up to be a member before I can view any teachings?

Most of the teachings in the main archive are only viewable by members except for the Public Talks.

However, most of the short teachings in the Topics section are viewable without membership.

Why do we need to pay for membership? Dharma should be given freely.

The teachings on the website are given freely.

However, storing and delivering such a huge amount of media like this requires a professional cloud based system. Each time a video or audio file is played, we have to pay for that delivery. Therefore the membership payments go towards that. A donation based system might also work, but we decided that it is too unpredictable given the costs we have to meet each month.

Therefore paid membership is crucial for the survival of the website.

If you feel that you are unable to pay for membership, please contact us and we will review the possibilities.

The memberships all look the same. Is that correct?

All three membership types are the same. The only difference is how much you are able to offer in support of the website.

Each membership is an annual subscription which renews automatically each year for a period of 3 years. Then you have the choice to renew it again.

But your subscription can be stopped at any time via your membership account page.

I keep seeing a message that says “Please login to view this teaching”.

If when trying to view a teaching you see a red slide with the message “Please login to view this teaching” it means one of three things:

  1. You are not a member of the website and will therefore need to become one to view that particular teaching.
  2. You are a member of the website but are currently not logged in to your account. To do that you just click the red LOGIN tab at the top right of this page.
  3. You are a member of the website but you have cancelled your subscription or it has expired. Please visit your ACCOUNT page to find out more.

Members Help

Membership

Do I need to sign up to be a member before I can view any teachings?

Most of the teachings in the main archive are only viewable by members except for the Public Talks.

However, most of the short teachings in the Topics section are viewable without membership.

The memberships all look the same. Is that correct?

All three membership types are the same. The only difference is how much you are able to offer in support of the website.

Each membership is an annual subscription which renews automatically each year for a period of 3 years. Then you have the choice to renew it again.

But your subscription can be stopped at any time via your membership account page.

How can I change my payment method?

To change you payment card, login to the website and then go to your account page and click on the “Subscriptions” tab.
To the right of your active subscription you will see a link to “Update”.Click on that to update the payment details.

How can I change my subscription to the Archive?

Each membership is an annual subscription which renews automatically each year, but your subscription can be changed or stopped at any time via your membership account page.

If you wish to change your subscription type (Patron, Supporter, Friend etc) simply follow the steps below:

  1. Login to the Archive website here.
  2. Click on the red ‘Account‘ tab in the top right corner of the page (where the ‘Login’ button was).
  3. In your account area, click on the ‘Subscriptions‘ tab
  4. Locate the subscription you wish to change and simply click the ‘Cancel’ text.

This will stop your active annual subscription from automatically renewing, but you can continue to use the website until it expires.

After the old subscription expires, simply log back into the website (using your original login details) and go to the Membership page to choose a new annually recurring subscription.

What is Vajrayana Membership?

Many teachings in this archive are broadly classified as belonging to the Vajrayana, the highest level of Buddhist practice and understanding.

These teachings are available for students who have received Vajrayana (or Mahamudra, Dzogchen, or similar) teachings either from Ringu Tulku or another qualified teacher.

All members can freely activate the ‘Vajrayana Membership’ by checking the box at the bottom of the ‘Vajrayana Membership‘ section of their account and clicking the ‘Save Change’ button.

How can I cancel my subscription to the Archive?

Each membership is an annual subscription which renews automatically each year, but your subscription can be stopped at any time via your membership account page.

You can cancel your existing annual membership subscription as follows:

  1. Login to the Archive website here.
  2. Click on the red ‘Account‘ tab in the top right corner of the page (where the ‘Login’ button was).
  3. In your account area, click on the ‘Subscriptions‘ tab
  4. Locate the subscription you wish to cancel and simply click the ‘Cancel’ text.

This will stop your active annual subscription from automatically renewing. You can continue to use the website until it expires. Note that we currently do not offer refunds for any subscription packages.

If you wish to restart a subscription at any time in the future, simply log back into the website (using your original login details) and go to the Membership page to choose a new annually recurring subscription.

 


Navigating the website

How can I find a particular teaching?

In the main Archive section of the website you will see the Archive Navigation to the right of the page. This is the best way to find something by name, date, location etc. The more you can add here the more precise your results. You can also search by using one or many words by typing your text into the top where is says “Enter keywords here”.

If you find you have entered in too many options you can always just hit the Clear All text at the bottom of the Archive Navigation to reset it.

You can also change how your results appear by selecting different viewing options from the drop down selector called “Organise Results by:”. You will find this at the top of the results page.

How can I see Rinpoche’s most recent teachings from his current teaching tour?

By default, the teachings are shown in the order they are added to the website. Not by the date they were actually recorded. So if we suddenly get a batch of recordings from 1999, they will appear at the top above anything recorded last month.

To change it to the most recent recordings, go to the main Archive section. At the top of all the teachings you will see the text “Organise Results by:”. Click on the selector beside that and chose “Date Newset-Oldest”.

Additional navigation shortcuts

Besides using the main Archive Navigation in the sidebar, much of the teaching text is hyperlinked (highlighted in red).

For example, if you are looking at a particular teaching from France and want to see more teachings that were recorded in France, you can just click the red text that says “France” in the teaching description area. That will then display all recordings from France.

What are “Live Teachings” or “Webinars”?

Starting from April 2020 (and prompted by the Covid19 pandemic) Rinpoche began giving live teachings, also known as ‘Webinars’ depending on the method used to deliver the teaching.

In general live teachings are live events that are streamed one-way over the internet like a television broadcast (also known as a ‘webcast’ or ‘live stream’).

Webinars are interactive versions of a webcast where attendees can interact with Rinpoche by asking questions live.

Our webinars currently use the Zoom app as a medium and these events generally take place in a Zoom Webinar environment. Sometimes we also live stream, the zoom event back to the Archive for passive viewing, but it depends on the type of teaching.


Playing Videos and Audio files

Can I download the video and audio files to my computer?

We currently allow members to download audio files only. To do that you just need to click on the download icon to the right of each audio file.

However, in some cases, there are existing third party copyright terms which apply to a recording. In these cases the audio recordings will not be available for download and you will not see the download icon.

What is a “Restricted Teaching”?

Sometimes Rinpoche specifically requests that we only make a particular teaching available to people that were actually in attendance at that teaching. You will know when you come across one of these and there will be instructions on the screen about how you can apply for access if you were there.

I keep seeing a message that says “Please login to view this teaching”.

If when trying to view a teaching you see a red slide with the message “Please login to view this teaching” it means one of three things:

  1. You are not a member of the website and will therefore need to become one to view that particular teaching.
  2. You are a member of the website but are currently not logged in to your account. To do that you just click the red LOGIN tab at the top right of this page.
  3. You are a member of the website but you have cancelled your subscription or it has expired. Please visit your ACCOUNT page to find out more.

How can I help?

I would like to add a synopsis of a teaching I just watched

That’s great. That is something we very much encourage and need. If possible, please post a comment containing your text at the bottom of that teaching page. If you need more space, just use the contact form instead. Please let us know the title of the teaching you are referring to and also a link to it.

Write short synopsis of teachings that you view

One thing that would really help the website is to have more short synopses on each teaching.

It not only helps the next viewer understand what the teaching is about, but it is the only way to improve the search capabilities of the website. The more data we have on a teaching the better.

So if you have watched or listened to a teaching and made some notes, please type them up and send them in to us.

The facility to do that will be part of our Archivist’s Area. But until that is up and running, please post a comment containing your text at the bottom of the teaching page. If you need more space, just use the contact form instead. Please let us know the title of the teaching you are referring to and also a link to it.

We need support with quality control.

The website is run by only a few volunteers and we need ‘audience participation’! There are more recordings than any one person could possibly listen to and watch! Therefore we depend on members to help us quality control the recordings and highlight where there are missing parts, incorrect information, poor recording quality and other errors.

So please feel free to add these to the comment section at the bottom of every teaching post.


Archivists Help

Archivist’s Area

I’ve seen some incorrect information on a particular teaching

If you have spotted some incorrect info on a teaching page you can leave a comment at the bottom of that page to help us with the correction. If you need more space, just use the contact form instead.

I have the missing video/audio files of a particular teaching. How can I upload them?

Members can now upload video, audio and image files for an existing teaching and also for any new teachings that we don’t currently have in the archive in the Archivist’s Area.

 

How can I upload a new or missing teaching?

Members can now upload video, audio and image files for an existing teaching and also for any new teachings that we don’t currently have in the archive in the Archivist’s Area.

 

I have some images from a particular teaching. How can I upload them?

At the bottom of every teaching in the ‘Feedback’ box there is a ‘Upload Images’ button you can click to upload your images from a teaching.


Recording Teachings?

What are the guidelines for making recordings of the teachings?

Rinpoche will make his own audio recordings of any teachings he gives and these will automatically upload us. This means he will require access to wifi after the teaching session. But we also encourage centres to make their own audio recordings should there be technical problems with Rinpoche’s recordings.

However, we also ask that organisers hosting these teaching events make video recordings of the teachings to share with the archive. If you are unable to video record the teachings, please contact us so that we may have the opportunity to make arrangements for one of Rinpoche’s students to make the video recordings. We ask you to please help facilitate these appointed students to make their recordings which are so critical for the integrity of the archive.

For more details about recordings and how to share them with the archive, please contact us.


    • Ringu Tulku Rinpoche
    • About the Archive
    • Archive Team
    • Offerings to Rinpoche
    • Membership
    • Help
    • Archivist’s Area
    • Contact
Join here Get access to the full archive, all courses and help support this endeavour.
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